Website Terms & Disclaimer
Last updated: 10 July 2026
These terms explain how you may use the Hael Heritage website and the basis on which information is provided.
By using this website, you agree to these terms. If you do not agree with them, please stop using the website.
About Hael Heritage
This website is operated by Hael Heritage.
Hael Heritage provides independent guidance relating to traditional and heritage buildings, including matters involving lime, moisture, damp and appropriate repair approaches.
For enquiries, please contact:
Email: hello@haelheritage.co.uk
Information on this website
The content on this website is provided for general information only.
It is intended to explain the nature of Hael Heritage’s services and provide general background information about traditional and heritage buildings. It is not a substitute for advice based on an inspection, survey or detailed assessment of a particular building.
Buildings, materials, defects and environmental conditions vary considerably. Information that may be appropriate in one situation may not be appropriate in another.
You should not take, delay or avoid action in relation to a property solely because of information published on this website.
Professional advice and services
No professional relationship is created merely because you visit this website, read its content or contact Hael Heritage.
Any advice, recommendations, inspection work or other services will be subject to a separate agreement between Hael Heritage and the client. The scope, limitations, fees and terms applying to that work will be confirmed separately.
Information provided through an initial email or informal conversation should not be treated as a complete assessment of a building unless this has been expressly agreed in writing.
Where appropriate, you may also need advice from other suitably qualified professionals, contractors, engineers, surveyors, conservation specialists or relevant authorities.
Accuracy and availability
Hael Heritage takes reasonable care to ensure that the information published on this website is clear and accurate when it is published.
However, no guarantee is given that all information will always be complete, current, accurate or suitable for a particular purpose. Website content may be updated, amended or removed without notice.
We do not guarantee that the website will always be available, uninterrupted or free from faults. Access may be suspended temporarily for maintenance, security, technical or operational reasons.
No guarantee of outcomes
References to building defects, damp, moisture movement, materials or repair approaches are general in nature.
The causes of building problems can be complex and may not be apparent without an appropriate inspection and supporting information. Hael Heritage does not guarantee that general information on this website will identify the cause of a particular problem or produce a particular result.
Any conclusions or recommendations relating to a specific property will depend on the agreed scope of work and the information reasonably available at the time.
Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the fullest extent permitted by law, Hael Heritage will not be responsible for loss or damage arising solely from:
- reliance on general information published on this website;
- using information from the website without obtaining advice appropriate to the particular building or circumstances;
- the temporary unavailability of the website;
- websites or resources operated by third parties; or
- viruses or other harmful material introduced by third parties, provided that reasonable precautions have been taken.
These website terms do not alter any rights or obligations contained in a separate written agreement for services.
External links
This website may contain links to websites, services or resources operated by third parties.
These links are provided for information or convenience only. Hael Heritage does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily mean that Hael Heritage endorses the organisation, website, information, product or service concerned.
You should review the terms and privacy information of any third-party website you visit.
Intellectual property
Unless otherwise stated, the content and design of this website, including its written material, branding, graphics and original images, are owned by or licensed to Hael Heritage and are protected by intellectual property law.
You may view the website and print or download reasonable extracts for your personal, non-commercial use.
You must not reproduce, republish, distribute, modify, sell or commercially exploit substantial parts of the website without prior written permission from Hael Heritage.
You must not use Hael Heritage’s name, branding, emblem or other identifying material in a way that suggests an association, approval or endorsement where none exists.
Acceptable use
You must use this website only for lawful purposes.
You must not:
- attempt to gain unauthorised access to the website, its server or any connected system;
- knowingly introduce viruses, malicious code or other harmful material;
- interfere with the operation, security or availability of the website;
- use the website in a fraudulent, unlawful or misleading way;
- infringe the rights of Hael Heritage or another person; or
- copy or extract website content systematically for commercial use.
Privacy and cookies
Personal information is handled in accordance with the Hael Heritage Privacy Notice.
Information about cookies and similar technologies is provided in the Hael Heritage Cookie Policy.
Changes to these terms
We may update these terms from time to time to reflect changes to the website, Hael Heritage’s services or applicable legal requirements.
The latest version will always be published on this page, together with the date it was last updated.
Governing law
These terms and any dispute relating to the use of this website are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law provides otherwise.
Contact
Questions about these terms can be sent to:
Email: hello@haelheritage.co.uk
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