Privacy Notice
Last updated: 10 July 2026
This Privacy Notice explains how Hael Heritage collects, uses and protects personal information when you visit this website or contact Hael Heritage.
Hael Heritage is committed to handling personal information fairly, lawfully and transparently.
Who we are
Hael Heritage provides independent guidance relating to traditional and heritage buildings, including matters involving lime, moisture, damp and appropriate repair approaches.
For privacy enquiries, contact:
Email: hello@haelheritage.co.uk
What personal information we collect
We may collect personal information that you provide when you contact Hael Heritage, including:
- your name;
- your email address;
- your telephone number;
- your postal address or property address;
- details about your building, enquiry or requested service;
- information contained in messages, documents, photographs or other material you send to us; and
- any other information you choose to provide.
How we collect personal information
We may collect personal information when you:
- contact Hael Heritage by email or telephone;
- ask about our services;
- provide information about a property or building;
- send documents, photographs or other material;
- engage Hael Heritage to provide services; or
- otherwise communicate with us.
We may also collect limited technical information automatically when you use this website, such as your IP address, browser type, device information and website usage data. Further information is available in our Cookie Policy.
How we use personal information
We may use personal information to:
- respond to enquiries;
- understand your requirements;
- provide quotations, guidance or services;
- communicate with you about work you have requested;
- manage our relationship with you;
- maintain business and financial records;
- improve our website and services;
- protect the security and operation of our website and systems; and
- comply with legal, regulatory and professional obligations.
Lawful bases for using personal information
We rely on one or more of the following lawful bases when using personal information:
- Contract: where the information is needed to take steps at your request before entering into a contract, or to provide services under a contract.
- Legitimate interests: where using the information is reasonably necessary for operating Hael Heritage, responding to enquiries, managing client relationships, improving services or protecting the business, provided those interests are not overridden by your rights.
- Legal obligation: where we must use or retain information to comply with the law.
- Consent: where you have given clear consent for a specific purpose and consent is the appropriate lawful basis.
Sharing personal information
We may share personal information with trusted third parties where reasonably necessary, including:
- website hosting, email, IT and technical service providers;
- accountants, insurers, legal advisers and other professional advisers;
- contractors, consultants or other specialists involved in providing an agreed service;
- payment, banking or administrative service providers; and
- public authorities, regulators, law enforcement bodies or other organisations where disclosure is required or permitted by law.
We do not sell personal information.
Where third parties process personal information on our behalf, we expect them to protect it and use it only for the agreed purpose.
How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, maintain appropriate business records, respond to disputes and meet legal, tax, insurance or regulatory requirements.
Retention periods may vary depending on the type of information, the nature of the enquiry or service, and any applicable legal or professional obligations.
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
International transfers
Some of the service providers used by Hael Heritage may store or process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure it remains protected in accordance with UK data protection law. This may include relying on adequacy regulations or using approved contractual safeguards.
You can contact Hael Heritage for further information about the safeguards used where applicable.
The ICO confirms that UK data protection rules apply when personal information is transferred or made accessible to a separate organisation outside the UK.
How we protect personal information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include secure hosting, access controls, password protection, software updates, backups and limiting access to personal information to those who reasonably need it.
However, no method of transmitting information over the internet or storing it electronically can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, you may have the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information;
- ask us to restrict how we use your personal information;
- object to certain uses of your personal information;
- ask for certain information to be transferred to you or another organisation; and
- withdraw consent where we rely on consent to use your information.
These rights are not absolute and may not apply in every situation.
To exercise any of these rights, contact Hael Heritage at hello@haelheritage.co.uk.
The ICO identifies access, rectification, erasure, restriction, objection and data portability among the rights that privacy notices should explain.
Complaints
If you have any concerns about how Hael Heritage uses your personal information, please contact us first so that we have an opportunity to address them
Email: hello@haelheritage.co.uk
You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator for data protection matters.
Further information about making a complaint is available on the Information Commissioner’s Office website.
The ICO recommends raising concerns with the organisation first, as many issues can be resolved directly.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or how we handle personal information.
The latest version will always be published on this page, together with the date it was last updated.
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